Refund policy

Effective July 30, 2026. Last revised July 30, 2026.

OVERVIEW

Every item is inspected before it comes up. Should an item arrive defective regardless, this policy states how the matter is reviewed and made right.

All sales are final, except as stated in this policy or as required by applicable law. Every item is produced on demand for your order. For that reason, returns for preference — size, color, or change of mind — are not accepted, and exchanges are not offered.

This Refund Policy is incorporated into and forms part of our Terms of Service (https://sketchyholdings.com/policies/terms-of-service). For refund matters, this policy governs.

SECTION 1 - QUALIFYING CLAIMS

An item qualifies for a claim if it arrives defective, damaged, or materially different from what was ordered. Minor variation inherent to on-demand production — screen color rendering, or print placement within standard production tolerances — is not a defect.

SECTION 2 - HOW TO FILE A CLAIM

Notify us within thirty (30) days of the delivery date at contact@sketchyholdings.com. Include the order number, clear photographs or video documenting the issue and, where relevant, the packaging. Claims made after the 30-day window, or without adequate evidence, may be declined. The window does not extend.

SECTION 3 - REVIEW

We may require additional documentation, or return of the affected item, before a claim is resolved. Claims are assessed by Sketchy Holdings together with the production partner that made the item. Because that partner performed the production, its assessment of whether a production defect exists is given controlling weight, and the Company's resulting determination is final to the fullest extent permitted by law.

SECTION 4 - REMEDIES

Approved claims are resolved by replacement, reprint, or refund of the purchase price of the affected item to the original payment method, at the Company's election. Original shipping charges are non-refundable except where required by applicable law. The remedies in this policy are your sole and exclusive remedy for defective, damaged, or incorrect items.

SECTION 5 - REFUND PROCESSING

Approved refunds are issued to the original payment method. Please allow up to ten (10) business days after approval for the refund to be processed; your bank or card issuer may require additional time to post it.

SECTION 6 - NOT COVERED

The following are not eligible for refund, replacement, or reprint: returns for preference or change of mind; ordinary wear; damage occurring after delivery; incorrect size, option, or shipping address selected at the time of order; the minor production variations described in Section 1; parcels confirmed delivered by the carrier to the address provided, including claims of non-receipt after confirmed delivery; and parcels refused, unclaimed, or undeliverable due to recipient error, which may be reshipped only at your expense, with original shipping charges non-refundable.

SECTION 7 - LOST PARCELS

If tracking shows no movement for 14 days, contact us at contact@sketchyholdings.com. The matter will be pursued with the carrier and production partner and resolved at the Company's reasonable determination.

SECTION 8 - DIGITAL PRODUCTS

Digital products are delivered immediately and are non-refundable once access has been granted, except where applicable law provides otherwise. Hosted digital products are provided on an as-available basis, as set out in the Terms of Service.

SECTION 9 - CANCELLATIONS

Items enter production promptly after an order is accepted. An order may be cancelled or modified only before it enters production — contact contact@sketchyholdings.com immediately and we will attempt it; once an order is in production, it cannot be cancelled. Amounts paid for orders we decline or cancel will be refunded.